Privacy Policy by Retirement Home Plus

At Retirement Home Plus, we prioritize your privacy. Our organization is committed to safeguarding the personal information of our patients and clients. We have established stringent measures to ensure the confidentiality and security of this information. Visavie, as a part of Retirement Home Plus, fully complies with this privacy policy.

We believe in transparency and want our patients and clients to be well-informed about how we handle their personal information. This includes details on how we collect, use, and share your data, as well as how you can reach us with any privacy-related inquiries.

Scope of This Privacy Statement

This Privacy Statement addresses the following areas:

- Types of Personal Information We Collect
- The Ways We Use Your Personal Information
- Sharing of Your Personal Information
- Your Consent to Our Practices
- Our Use of Cookies
- How to Opt-Out of Marketing Communications
- Retention and Storage of Your Information
- Measures for Information Security
- Your Privacy Rights
- Third-Party Websites and Services
- Updates to This Privacy Statement
- Contacting Us with Privacy Questions

"Personal information" refers to any data about an identifiable individual as defined by Canadian privacy laws.

The types of personal information we may collect, use, and disclose can vary depending on our relationship with you. Typically, the personal information we gather includes (but may not necessarily apply to everyone):

• Identity and Contact Details: This includes your name, marital status, title, date of birth, gender, email address, and phone numbers.
• Personal Health Information: This encompasses details about your health status, medical history, health card number, eligibility for or receipt of healthcare services, care needs, and care plans, as well as information about any substitute decision-maker.
• Financial Information: Such as your bank account details and payment card information used for purchasing our services.
• Technical and Usage Data: When you visit our website, we may collect data such as your IP address, login credentials, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform, along with other technological details related to the devices you use to access our site.
• Marketing and Communication Preferences: This includes your preferences regarding the receipt of our newsletters and other communications.

It’s important to note that business contact information used solely for communication related to your job, business, or profession—such as your name, job title, work address, work phone number, work fax number, or work email address—is typically not considered personal information.

In addition, we may collect, use, and share aggregated and anonymized data for purposes like analyzing patient and client demographics. Since this data is anonymized and cannot be used to identify you, it is not classified as personal information.

We utilize your personal information for the following purposes:

• To assess your suitability for our services according to our guidelines and legal standards.
• To deliver customized support, nursing care, senior care, and specialized services.
• To respond to your questions, concerns, or requests.
• To keep you informed through our newsletter and notify you about new programs and services that may interest you.
• To enhance the efficiency and effectiveness of our operations, services, and programs.
• To manage our business activities and interactions with clients and funding partners, as well as to detect and prevent any errors or fraudulent activities.
• For any other purposes that you authorize or as mandated or allowed by law.

We typically inform you of who will receive your personal information and the reasons for sharing it (and obtain your consent) when we collect your information.

If you are a patient, we may share your personal information with other healthcare providers to ensure seamless coordination of your care. This ensures that all parties involved in your treatment have the necessary information to address your healthcare needs effectively.

We may also disclose your information when required or allowed by law.

We work with various service providers who assist us with tasks such as payment processing, technical support, and data storage and management. When we share your personal information with these providers, we require them to maintain its confidentiality and security. Additionally, we ensure that our service providers adhere to applicable privacy laws and use your information solely for the specific purposes for which it was shared.

We gather, utilize, and share your personal information with your consent or as permitted or required by law. The way we obtain your consent—whether explicit or implied—will depend on the situation and the sensitivity of the information involved. Typically, we seek your consent when collecting your personal information, whether verbally, electronically, or in writing.

If you provide us with someone else’s personal information, it is your responsibility to obtain their consent, allowing us to collect, use, and share their information as outlined in this Privacy Statement.

If you decide to withdraw your consent for the collection, use, or disclosure of your personal information, or if you want to set limits on who can access your personal health information for healthcare purposes, please reach out to us. We will respect your request, subject to any legal or contractual obligations. However, withdrawing your consent may affect our ability to provide certain services to you.

Here are the contact details for the legal address of Retirement Home Plus in Quebec:
Places Senior
Corner of Sherbrooke & Peel
1100 Sherbrooke Ouest
Montréal, Québec, H3A 1G7
Email: dan.b@retirementhomeplus.com
Tel: 343-309-5289

If personal data are to be reprocessed, Retirement Home Plus will initially refer the matter to the Data Protection Officer.

If customers and contacts wish to obtain specific information or ask a specific question, they can contact the Data Protection Officer, who will answer the question asked or provide the necessary information within a reasonable timescale.

In the event of problems relating to the processing of personal data, customers and contacts may contact the designated Data Protection Officer.